Privacy Policy

Who we are

Business name: VIWASH
Services: Upholstery, sofa, carpet, rug and mattress cleaning
Location: Victoria, British Columbia, Canada
Website:https://viwash.ca
Contact email: bookings@viwash.ca
Phone: +1 (431) 335-9834

We operate mainly in British Columbia and follow applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, PIPEDA (Personal Information Protection and Electronic Documents Act).

What information we collect

We collect information that you voluntarily provide and some data automatically when you use our website.

2.1. Information you provide directly

When you fill out a form, book an appointment, request a quote or contact us, we may collect:

Any other information you choose to send us in a message

Name

Phone number

Email address

Service address or city/area

Details about your property or items to be cleaned (e.g. type of sofa, number of rooms, stains, pets)

Preferred date and time for service

If you contact us by phone, SMS, email, messaging apps or social media, we may store your contact details and communication history to respond and keep records of our conversations.

2.2. Information collected automatically

When you visit viwash.ca, some technical data may be collected automatically, for example:

  • IP address and approximate location (city/region)
  • Device type, operating system and browser type
  • Pages visited and time spent on the site
  • Referring website or ad (how you arrived on our site)

This data is typically collected via cookies or similar technologies and is used for security, basic analytics and improving the website experience.

3. How we use your information

We use your personal information only for legitimate business purposes, including:

  1. Providing services
    • Responding to your inquiries and quote requests
    • Scheduling and managing appointments
    • Confirming bookings and sending reminders
    • Performing cleaning services at your address
  2. Customer communication
    • Answering questions about our services and prices
    • Following up after a service
    • Sending important updates related to your booking (time changes, access issues, etc.)
  3. Business operations
    • Internal record keeping (e.g. service history, quotes, invoices)
    • Improving our services, website and customer experience
    • Training and quality control
  4. Marketing and promotions (optional)
    • Sending you special offers, seasonal promotions or updates
      We only do this where allowed by law. You can opt out at any time (see Section 8).
  5. Legal and security purposes
    • Preventing fraud and misuse
    • Resolving disputes and enforcing our terms
    • Complying with legal obligations and requests from authorities

We do not sell your personal information to third parties.

Cookies and tracking technologies

Our website may use cookies or similar technologies to:

  • Remember your preferences (for example, language or form input)
  • Help our website function correctly
  • Understand how visitors use the site (basic analytics)
  • Improve performance and security

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.

If we use third-party analytics tools (e.g. Google Analytics) or advertising tools (e.g. Google Ads, remarketing), they may set their own cookies to measure performance and show more relevant ads. These third parties have their own privacy policies.

We may share your personal information with trusted third parties only when necessary, for example:

  • Booking / scheduling tools – to handle online appointments and confirmations
  • Email or SMS providers – to send you confirmations and updates
  • Payment processors – if you pay online (e.g. credit card, e-transfer, payment links)
  • Web hosting and security providers – to operate and protect our website
  • Analytics or advertising platforms – for basic statistics and ad performance

We do not give third parties permission to sell your data or use it for their own unrelated marketing.

We may also disclose information if required by law, court order or to protect our legal rights, safety, or the safety of others.

6. How we store and protect your data

We take reasonable physical, technical and organizational measures to protect your personal information against:

  • loss or theft
  • unauthorized access
  • disclosure, copying or modification

Examples of safeguards:

  • limited access to data (only staff who need it to do their job)
  • secure passwords and authentication
  • use of reputable hosting providers
  • regular updates of software and security tools

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we do our best to minimize risks.

We keep your personal information only as long as reasonably necessary:

or until you ask us to delete it, where applicable.

to provide services and maintain records,

to comply with legal, tax or accounting requirements,

7. Children’s privacy

Our services are not directed at children under 16.
We do not knowingly collect personal information from children under 16.
If you believe a child has provided us with personal information, please contact us and we will remove it.

8. Your rights and choices

Depending on where you live and which privacy laws apply, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data, where legally possible
  • Withdraw consent for marketing communications
  • Restrict or object to certain types of processing

To exercise your rights, contact us using the details in Section 1.
We may need to verify your identity before responding to your request.

For marketing emails or SMS messages, you can also unsubscribe by using the link or instructions included in the message.

9. International access

Our website can be visited from outside Canada, but our services are primarily intended for customers in British Columbia, Canada.

If you access the website from another country, you acknowledge that your information may be processed and stored in Canada, where local privacy laws may differ from those in your country or region.

10. Links to other websites

Our website may contain links to external websites (for example, social media, review platforms, partners).
We are not responsible for the privacy practices of those sites.
We encourage you to read their Privacy Policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes in our services,
  • changes in laws,
  • or technical updates.

The updated version will always be posted on this page with a new “Last updated” date.
Your continued use of the website after any changes means you accept the updated Policy.

12. How to contact us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, contact us:

VIWASH
Victoria, BC, Canada
Contact email: bookings@viwash.ca
Phone: +1 (431) 335-9834